Frequently Asked Questions
We’re happy to try and answer any questions you have. If you don’t see your question in the list below, email us and we’ll get back to you as soon as we can. If your question bewilders us or involves trigonometry, we’ll find someone with the answer and pass it on to you (though it might take a little longer).
How does GATO work?
You fill out your order online by noon on Wednesday. We roast your coffee on Wednesday afternoon. If you live in Salida, we’ll bring it to you usually on Thursday afternoon or depending on volume some orders get delivered on Friday. If you live beyond Salida, we’ll ship it on Thursday and you’ll receive it in a few days.
When should I grind and drink my coffee for the very best taste?
You’ll find a lot of different opinions on this point, but our rule of thumb is that fresh-roasted coffee needs to rest for at least 24 hours before you grind, brew and drink it (optimal wait time is a four days). When you receive your coffee from Gato, it will have made it through the minimal resting window and will be ready for you to enjoy.
My coffee just showed up but what if I don’t want to drink it right away?
Call us immediately and we’ll get through this together.
Ok, kidding, but as a micro-roaster, we do time the roasting, delivery and shipping of our coffee so it’s ready for you to grind and enjoy as soon as it arrives. Our sincere wish is that you do exactly that, but if for some reason you have to wait, store your beans in a dark, truly airtight container, somewhere cool. Moisture, light, and heat wreak serious havoc on coffee over time. Freezing is a good long range option (see below). Grind your beans and drink your coffee as soon as you want your life to get better.
Should I freeze my coffee?
According to coffee guru Scott Rau, freezing roasted beans is a very good way to store them long term. Make sure they’re completely air tight and you should be good for a few weeks — time you can spend reviewing the questionable choices that led to deliciously fresh coffee being forsaken and left in a sad, cold box. Alone. Remember to bring beans to room temp before grinding so that they’re not sweating in your grinder gumming up the works.
How does the subscription work?
We like to think it works really well. Simply choose a coffee and then choose a delivery frequency. We don’t charge until the day your coffee is roasted and delivered, or shipped.
I NEED more coffee — How do I edit my subscription?
You can edit all facets of you subscription through your customer profile. Pause, skip, change billing and yes even increase your frequency all in a few clicks. This can be done on a phone, but we find it a lot easier to manage on a desk/laptop. Click here for a video tutorial.